Editing Orders

The basic installation of LiteCommerce provides limited order editing capabilities. From the details page of a particular order (Figure 5-40) you can change it's status and add notes to the order details. Orders that have been processed typically need to be assigned the 'Processed' or 'Complete' status, while orders that could not be completed need to be assigned the 'Declined' or 'Failed' status depending on your store's order management workflow. Once you have specified the new order status and added the necessary notes, click on the 'Submit' button at the bottom of the screen to save your changes (Figure 5-41).

Once the status of an order changes, automatically generated e-mail notifications are sent to the customer and sales department.

Note:

In the Customer Zone order status changes are reflected in the order details pages located in the 'Order history' section. Notes added to an order by the store administrator are not visible to the customer.

Figure 5-41: Changing order status