Modifying a User Account

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In order to review and modify user account information, locate it using the 'User search' form (see the section 'Locating User Accounts' of this manual for details) and click on the user login name (e-mail address) in the list of search results. Alternatively, you can enable a radio button to the left from the user's e-mail address and click on the 'Modify' button underneath. The 'Modify profile' screen will appear (Figure 5-3).

Figure 5-3: User profile screen

Figure 5-3: User profile screen

The user data is grouped into 'E-mail & Password', 'Access information', 'Billing Address' and 'Shipping address' data. When editing the user profile make sure that all fields marked with an asterisk are completed.

In the 'E-mail & Password' group the 'E-mail' field must contain a unique and valid e-mail address of a customer. The user's password is not displayed to the store administrator. If a user forgets a password and makes a request to change it, the store administrator can assign a new password to his account by typing the password in the 'Password' and 'Confirm password' fields.

<br> Figure 5-3(1). The 'E-mail & Password' section


Figure 5-3(1). The 'E-mail & Password' section

Note:if you have an auto-completion feature turned on in your browser, your admin login may be erroneously entered on this page into the user e-mail field. To prevent this from happening you need to switch the auto-completion feature off.

In the 'Access information' group, the 'Access level' field specifies the user's account type (see the section 'User Account Types' of this manual for more details). The 'Account status' field specifies whether a user account is enabled or disabled. If a user account is disabled, the user cannot log into the store, while his account data and order history remain in the database. The 'Requested membership' and 'Granted membership' fields contain the user's membership level information. If membership level specified in the 'Requested membership' field is different from the 'Granted membership' field, it means that a user has filled out a request for membership level change, which has not been approved yet. To approve the request, click on the 'Grant membership' link and the new membership level will be saved automatically (you do not need to click on the 'Update profile' button at the bottom of the form).

<br> Figure 5-3(2). The 'Access Information' section


Figure 5-3(2). The 'Access Information' section

The 'Referred by' field is not editable; it provides the store administrator with the information on how the user account was created. If the URL specified in this field contains the 'cart.php' filename, it means that the account was created through the Customer Zone. If it contains the 'admin.php' filename, the account was added by the store administrator using the Administrator Zone. The Affiliate System add-on module also makes it possible to refer customers and partners from other websites.

The 'Billing Address' and 'Shipping Address' groups contain billing and shipping information including the name, telephone and fax numbers and full address of a user. You can leave all the shipping address fields empty - then all the information will be copied from billing address. If shipping address and billing address do not differ much, you do not have to enter all the information again. Click the 'Modify Shipping address' link and then the 'Copy Billing Info' button, and edit the copied information.

<br> Figure 5-3(3).  The 'Billing Address' and 'Shipping Address' sections


Figure 5-3(3).  The 'Billing Address' and 'Shipping Address' sections

Note:Additional options can be added to user profiles by LiteCommerce add-on modules.

Once you are done making changes to the user profile, click on the 'Update profile' button to save your changes. You will see a message informing that the profile has been updated successfully (Figure 5-4).

Figure 5-4: User profile updated

Figure 5-4: User profile updated