Operating the Store with Antifraud Capabilities

When AntiFraud add-on module is enabled, each online order undergoes a fraud check-up after the customer clicks on the 'Submit order' button to submit the order. Order details are sent to the Antifraud Service and order Risk Factor is calculated. If Risk Factor value is higher than the Risk Factor threshold, the order is considered to be potentially fraudulent. If the store administrator configures so, the potentially fraudulent order is automatically marked as 'Queued'. To see the detailed antifraud service report on the order, choose the 'Orders' section in the 'Management' menu and find the order using the standard 'Search orders' form. Note that order search results table now contains a new field titled 'Risk Factor'.

Sample order search results

Click on the 'details >>' link to see order details. Order details now include an 'Antifraud Service' section.

Antifraud section on the order details page

'Antifraud Service' section contains all the details of the fraud check-up. Only fraud Risk Factor value is visible by default. It is colored green if the value does not exceed the Risk Factor threshold, otherwise it is marked in red. You can click on the 'See details' link to review the conditions that affect the risk factor calculations. Every component that increases the risk factor value is marked in red, every component that contributes to order trustworthiness is marked in green.

Fraud check-up details

If you click on the 'Track IP address' link you can also see the location of the customer's IP address. This opens a separate window where you can type in any IP address and click on the 'Lookup IP' button to see the location of the IP address. Click on the 'Measure distance' button to calculate the distance from the IP address location to the customer's billing address.

Tracking IP address

When you return to the order details page, you can report the IP address to the Antifraud Service as a fraudulent one if you have a suspicion that this IP address is being used by a fraudster. To do so, click on the 'Notify Antifraud Service about fraudulent IP' link, enter the IP address, describe the reason why you report this IP as a source of fraudulent orders, and then click on the 'Send' button. Doing so helps to avoid further fraudulent orders coming from this IP.

Reporting fraudulent IP address