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Orders containing egoods products are handled similarly to regular orders. Once an order is placed, its status is set to either' Queued' or 'Processed' depending on the payment method used. If an order is 'Queued', the electronic content is not delivered until you receive the payment and manually change the status of the product from 'Queued' to either 'Processed' or 'Complete'.
| Note: | See section 'Processing orders' of LiteCommerce reference manual for detailed explanation of LiteCommerce order life cycle. |
When an order status is set to 'Processed' or 'Complete', your shopping system instantly generates relevant e-mail messages and sends them to the customer:
| • | If a product ordered is to be downloaded through a link, Egoods module automatically generates a unique URL link (or several links if a product includes more than one file) and sends the URL(s) to the customer. A customer does not need to log into your store in order to download the file, all he needs to do is follow the link provided. |
| • | If a product ordered is to be delivered via e-mail, an e-mail message is sent to the customer with the files attached to it. |
| • | If a product purchased is equipped with a PIN code, the first available product's PIN code is e-mailed. The utilization status of the code is then set to 'Sold'. |
| • | When a all the PIN codes, assigned to a product, are sold, the product is no longer visible in the Customer Zone. |
Corresponding 'Download URL' and/or 'PIN code' are reflected in the order details page. Locate the order details and review egoods-specific details under the 'Products Ordered' sub-title (Figure 14).
Figure 14: Egoods order details
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