Financial commands

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Charge order command

The 'Charge order' subsection of the 'Google Checkout: Order processing' section allows the merchant to manually charge the order. Manual charging may be performed within 72 hours after the order has been assigned the status CHARGEABLE.

To perform a charge, click the 'Charge order' button.

Once the charge is completed, the financial order state will become CHARGED. The status of the order in LiteCommerce will be updated to Processed.

If Google's attempt to charge the customer's credit card is unsuccessful, Google will put the order in the PAYMENT_DECLINED state and will send the customer an email message to request a new credit card. If the customer does not provide a new credit card in 72 hours, the order's financial state will be updated to CANCELLED_BY_GOOGLE, fulfillment state - to WILL_NOT_DELIVER. If that happens, the status of the order in LiteCommerce will become Failed.

Cancel order command

The 'Cancel order' subsection allows the merchant to cancel the order. This section is available only when the financial order state is REVIEWING or CHARGEABLE. It does not appear while the order is in the CHARGING or CHARGED state.

Note:If you wish to cancel an order that has already been charged, you first need to refund the order. The section 'Cancel order' will become available after the order becomes REFUNDED.

To cancel the order:

1.        Use the 'Reason' drop-down box to select a reason for the cancellation.

2.        If necessary, provide a comment in the 'Comment' field.

3.        Click the 'Cancel order' button.

The store will send a request to Google Checkout to cancel the order. You should see a confirmation in an Information box.

After Google Checkout cancels the order, the order will be marked CANCELLED in the Google Checkout Merchant Center. A notification will be sent to the customer containing the reason and the comment that you provided.

In X-Cart, the Order state log will show the order's Google Checkout financial state updated to CANCELLED. The X-Cart status of the order will be updated to Failed.

Note: You will not be able to change the order's financial state after the order is canceled.

Refund order command

The 'Refund order' subsection allows the merchant to refund the order. Note that this section becomes available only after the order has been charged and is in the CHARGED financial order state.

To issue a refund:

1.        Specify the amount that needs to be refunded in the 'Refund amount' field (Partial refunds supported).

2.        Provide a reason in the 'Reason' field.

3.        Provide a comment in the 'Comment' field.

4.        Click the 'Refund order' button.

The store will send a request to Google Checkout to refund the order. You should see a confirmation in an Information box.

After Google Checkout performs the refund, the order will be marked REFUNDED in the Google Checkout Merchant Center. A notification will be sent to the customer containing the refund reason and the comment that you provided.

In LiteCommerce, the order financial state will be updated to REFUNDED. The refund amount will be displayed in red in the 'Google Checkout order details' section.

Note:The 'Refund order' command will not affect the LiteCommerce status of the order in your store. If you wish the order state change caused by the refund to take effect on the side of the store, you need to edit the order manually using the AOM (Advanced Order Management) add-on module.