Fulfillment commands

Process order command

After an order gets placed, it is assigned its first fulfillment status - NEW. When the merchant begins processing the order, he or she may wish to mark the order as being processed (This step is completely optional).

To mark the order as being processed, click the 'Process order' button in the 'Google Checkout' subsection. The order's fulfillment state will be updated to PROCESSING.

Note:

The 'Process order' command does not affect the order's LiteCommerce status.

Add tracking data command

The merchant can add carrier tracking information to the order so the customer will be able to track the order via his or her Google Checkout buyer account.

When you ship the order, you assign a carrier tracking number to it using the 'Tracking number' field in the 'Order details' section. To associate this tracking number with the order, click the 'Add tracking data' button. You should see a confirmation message.

Note:

The 'Add tracking data' button looks inactive if the order does not have a tracking number. It will be activated after you enter the tracking number into the appropriate field of the 'Order details' section and click the 'Update' button.

Deliver order command

Once the order has been shipped, the merchant can inform the customer that the order is on its way. To do so, the merchant can send a system-generated shipping confirmation message to the customer's Google Checkout buyer account and, optionally, to the customer's email address.

To send a shipping confirmation to the customer's buyer account, click the 'Deliver order' button. You should see a confirmation message.

If you also wish to send the shipping confirmation by email, be sure to select the 'Send e-mail to the customer' check box before clicking on 'Deliver order'.

After the shipping confirmation is sent, the order's fulfillment state will be updated to DELIVERED. The order will be marked 'Shipped' in the Merchant Center and on the buyer's account page.