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To review customer notifications enter the 'Customer Notifications' section of the 'Management' menu. 'Search filters' form (Figure 14) allows you to select specific notification requests from the database.
Figure 14: Customer notifications search form
The following filter settings are available:
| • | Type – this setting allows filtering notification requests by notification type: 'Product' means product availability and' Price' means price drop. |
| • | Status - this setting allows to filter notification requests by their current status: |
| • | Waiting – this is the initial status assigned to requests when they are placed; |
| • | Ready – the status assigned to requests when the condition of a request is met; |
| • | Sent – the status of a processed request (when the condition of a request is met and a notification message is sent); |
| • | Declined – this status can be assigned to a request by the store admin; |
| • | Search period – this setting allows you to refine search results by the time period, 'Custom period' option allows you to specify exact dates to search through. |
To save your search preferences click on 'Save filter preferences'; to restore default search preferences click on 'Clear all filters'.
Click on the 'Search' button (Figure 14) to see the notifications that meet the specified filters (Figure 15).
Figure 15: Sample customer notifications search results
The list of customer notifications can be sorted alphabetically by subscription e-mail, or by request date, type or status; click on the corresponding field title to sort the list according to it. Notification requests submitted by registered store customers are distinguishable from those submitted by unregistered users: registered customers' e-mails are clickable and reveal customer profiles when clicked.
| Note: | To check if there are customer notifications on a particular product ready for send-out, see the 'Product Info' tab (Figure 16) in the product details page for price change notification requests and the 'Inventory tracking' tab (Figure 17) for product availability notification requests. |
Figure 16: Price drop customer notification awaiting
Figure 17: Product availability customer notification awaiting
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