Sending out customer notifications

After you submit a list of customer notification requests for sending, you will see the 'Send Customer Notifications' page where you can review notification messages to be sent to customers (Figure 18).

Figure 18: Reviewing customer notifications

To review and edit a message, click on the 'Edit' icon to the left from the notification details. Click on the 'Edit' button to the right of the message text if you want to modify it, and then click on the 'Preview' button to see the modified message (Figure 19). When you finish reviewing the notification messages, click on the 'Send' button to send them out.

Figure 19: Editing customer notification message

After the messages are sent you will be redirected back to the 'Customer Notifications' page.

Default texts of e-mail notifications on product availability and price reduction are stored in the templates located at “skins/mail/en/modules/ProductAdviser/notifications/” subfolder of LiteCommerce installation and can be edited using Template editor. Editing an e-mail message on the 'Send Customer Notifications' page does not modify a corresponding template.

To modify a template, choose the 'Advanced templates' tab in the 'Template Editor' section of the 'Look&Feel' menu. In the inner box choose the 'E-mail templates' tab, and then proceed to 'modules' -> 'ProductAdviser' -> 'notifications' (Figure 20). Choose 'product' folder for subject and body of product availability message templates, and 'price' folder for price reduction message templates. Please consult LiteCommerce reference manual for detailed information on using the template editor.

Figure 20: Modifying default notification messages in Template editor